Our Goal:
At Remote Site Technologies our goal is customer satisfaction. Even with best quality of equipment things can very occasionally go wrong. In such a rare event we'll work with you to get the fastest possible resolution.
Consumer guarantees:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty Duration:
All goods sold come with manufacturers warranty.
Unless explicitly stated otherwise, new items have a 12 month warranty from the date of purchase, all accessories and batteries (sold with a device or sold as a separate item) have a 6 month warranty period. Ex-Demo/ and Ex-hire devices have a 3 month warranty.
Warranty Limitations:
Warranties will be invalid if the product has been subject to abnormal use or conditions, exposure to moisture, dampness, excessive dust, extremes of temperature or other such environmental conditions.
Warranty will also be voided if the product has been subject to unauthorised repairs, modifications or connections, has been tampered with, has been altered, installed or connected incorrectly or used in other than its intended use, the serial number has been removed or altered, misuse/abuse, spills of food or liquids, corrosion, accidental damage.
Furthermore, warranty will not apply if you did not notify us of the alleged defect during the applicable warranty period and returned the product immediately.
Warranties are not transferrable
Contact Us
-
Email: sales@rst.com.au
-
Address: Shop 1, 110 Raglan Street, Roma Qld 4455
-
phone Number: +61 1300 135 457